1. Privacy & Security
2. Product Descriptions
Despite our best efforts, we're only human. The site may occasionally contain errors, including incorrect prices, unclear recipe directions, or inaccurate photos. We will make reasonable efforts to correct and update mistakes as we discover them, without notice and without liability for any issues they may have caused prior to their correction. We reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted by you or an order confirmation has been sent by us). If a product offered by us is not as described, your sole remedy is to return it to us in unused condition. We also reserve the right to limit the order quantity on any item.
3. Notice to California Residents — Proposition 65
California Proposition 65 requires that special warnings be provided when products contain chemicals known by the State of California to cause cancer, birth defects, or other reproductive harm if the use of those products may cause exposure to those chemicals above specific limits. These warnings relate to some but not all tools, lead crystal glassware, ceramic tableware, tiffany style lamps, and electrical cords. Please call us prior to ordering if you have any questions regarding the safety of these products.
Pursuant to California Civil Code Section 1789.3, King Arthur Flour provides California residents with the following notice: You may report complaints to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
4. Legal Disputes – The Requirement to Arbitrate
King Arthur Flour values its customers and endeavors to resolve customer issues that may arise. If you have a question about a product or purchase, please contact us. On occasion, a third party may be necessary to help us resolve our disputes, and this agreement limits us to arbitration (or small claims court, if a claim qualifies) in all such instances.
You and King Arthur Flour agree that all disputes between us that we cannot resolve informally shall be resolved on an individual basis only by binding arbitration or in small claims court.
You and King Arthur Flour further agree to waive any and all rights to a trial by jury, to the litigation of disputes in state or federal courts of general jurisdiction, and to participate in any way in a class action/class arbitration, private attorney general action, or otherwise to make or proceed with any claim on a collective or consolidated basis.
This arbitration agreement applies to all agents, attorneys, contractors, subcontractors, service providers, employees, and all others acting for, on behalf of, or under the direction of King Arthur Flour, including all affiliated companies (including, but not limited to, parents, subsidiaries, and sibling corporations). This agreement is binding on you and King Arthur Flour, as well as our respective heirs, successors, and assigns.
You and King Arthur Flour agree that any claim between us involves commerce under, and is governed exclusively by, the Federal Arbitration Act (“FAA”) and federal law, and not by any state or local laws, or the laws of other countries, concerning or purporting to place limits on the availability or scope of arbitration or in any way imposing requirements beyond or inconsistent with those set forth in the FAA. This agreement, however, does not prevent you from bringing any issues to the attention of federal, state, or local agencies.
Arbitration Scope, Rules, and Requirements
The arbitration or small claims court action shall occur in the United States in the county or parish in which you reside or at such other location in the United States which may be agreed upon by you and King Arthur Flour. You may also choose to have any arbitration, whether commenced by you or King Arthur Flour, conducted by telephone or based on written submissions only.
The arbitrator has the authority to and shall resolve all claims and issues arising between us, including, but not limited to, international, federal, state, and local statutory, regulatory, constitutional, and common law claims.
This arbitration requirement covers, but is not limited to, any and all claims arising from or related in any way to your use of the Sites, your registration with the Sites, your purchase of or attempt to purchase products from King Arthur Flour, and your communications with King Arthur Flour.
The arbitrator also has the sole authority to and shall address all claims or arguments concerning the formation, legality, and enforceability of this arbitration clause, the scope of this clause, and the arbitrability of any claim or issue arising between us.
Any arbitration will be held before a single neutral arbitrator and will be governed by the Consumer Arbitration Rules and the Consumer Due Process Protocol (collectively, "AAA Rules") of the American Arbitration Association ("AAA") as currently in effect, and as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at https://www.adr.org/consumer, by calling the AAA at (800) 778-7879, or by writing to the Notice Address. To the extent that there is a conflict between this clause and the AAA Rules, the arbitrator shall resolve such conflicts ￼, by calling the AAA at (800) 778-7879, or by writing to the Notice Address.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the AAA and to: King Arthur Flour, 58 Billings Farm Road, White River Junction, Vermont 05001. The AAA’s address is: American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043. You may also send a copy to the AAA online at https://www.adr.org.
If you initiate an arbitration, King Arthur Flour will reimburse you for any standard filing fee which may be required under the AAA Rules for claims under $10,000. For claims over $10,000, payment of such fees will be by a separate agreement between you and King Arthur Flour.
If we cannot agree on such payment, the arbitrator will decide how such fees should be paid and by whom. Each party shall be responsible for their own attorneys’ fees except as provided by applicable law or the AAA Rules.
We are committed to providing for dispute resolution at a reasonable cost to consumers consistent with the AAA Rules, and any matters related to such cost, if not agreed to by you and King Arthur Flour, will be decided by the arbitrator.
Supplemental Arbitration Notice For Vermont Residents Only
5. Your Responsibilities
You are responsible for any activity that occurs through your use of the Website and through your account and you agree you will not sell, transfer, license or assign your account, followers, username, or any account rights. With the exception of people or businesses that are expressly authorized to create accounts on behalf of their employers or clients, King Arthur Flour prohibits the creation of and you agree that you will not create an account for anyone other than yourself. You also represent that all information you provide or have provided to King Arthur Flour upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
You are responsible for keeping your password secret and secure.
You are solely responsible for your interactions with other users of the Website, whether online or offline. You agree that King Arthur Flour is not responsible or liable for the conduct of any user. King Arthur Flour reserves the right to monitor and restrict activity on the Website but has no obligation to monitor or become involved in disputes between you and other users. Exercise common sense and your best judgment when interacting with others, including when you submit or post content or any personal or other information.
6. Acceptable Use
Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When using our Website and its features and functions you may not:
violate any applicable federal, state, local, or international law, rule, or regulation;
violate, infringe, or misappropriate other people's intellectual property, privacy, publicity, or other legal rights;
post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable, including any posts intended for defaming, stalking, bullying, abusing, harassing, threatening, impersonating, harming, impersonating or intimidating people or entities.
create, solicit, transmit, or procure the sending of, any unwanted, unsolicited or harassing comments or communications, including advertising or promotional material, without our prior written consent, such as spam ;
create accounts or access data (including user information) through unauthorized means, such as by using an automated device, caching, script, bot, spider, crawler or scraper;
use the Website in any manner that could disable, alter, overburden, damage, or impair them or engage in any other conduct that restricts or interferes with any other party’s use, which, as determined by us, may harm King Arthur Flour or users of the Website and expose them to liability, including but not limited to by transmitting any worms, viruses, spyware, malware or any other code of a destructive, malicious, intrusive, or disruptive nature;
stalk, harass, or harm another individual;
impersonate King Arthur Flour, a King Arthur Flour employee, another user, or any other person or entity or otherwise perform any other similar fraudulent activity, such as phishing;
use any means to scrape or crawl any web pages contained in the Website;
attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Website;
attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Website; or
advocate, encourage, or assist any third party in doing any of the foregoing.
7. Inaccuracy disclaimer
Despite our best efforts, we're only human. The site may occasionally contain errors, including incorrect prices, unclear recipe directions, or inaccurate photos. We will make reasonable efforts to correct and update mistakes as we discover them, without notice and without liability for any issues they may have caused prior to their correction.
8. Links away from our Website
Our website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This may include links contained in advertisements, sponsored, or affiliate links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
9. Links to our Website
You may link to our Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.
The Website may provide certain social media features that enable you to: link from your own or certain third-party websites to certain content on our Website; send communications with certain content, or links to certain content, using the Website; or cause limited portions of content on the Website to be displayed or appear to be displayed on your own or certain third-party websites.
We may disable any social media features and any links at any time without notice in our sole discretion.
10. User Generated Content
Any material you add to the Website or social media platforms associated with King Arthur Flour, including but not limited to photos and comments on our blog, recipe and product ratings and reviews, Facebook, Instagram, Twitter etc. (“User Contributions”) will become a part of the site and may be used for our marketing purposes. If you're not comfortable sharing what you write with the general public—please don't share it. We also reserve the right to delete or remove any obscene, abusive, or other objectionable, inaccurate or misleading materials posted to our Website and to our social media properties.
In addition, you represent and warrant that:
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not King Arthur Flour, have fully responsibility for such materials, including its legality, reliability, accuracy, and appropriateness.
We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Website.
In addition, the Website is not a backup service and you agree that you will not rely on the Website for the purposes of storing User Contributions. King Arthur Flour will not be liable to you or third-party beneficiaries for any modification, suspension, or discontinuation of the Website, or the loss of any User Contributions.
11. Intellectual Property Rights
The Website, including subsidiary sites shop.kingarthurflour.com, classes.kingarthurflour.com, contain content owned or licensed by King Arthur Flour, including name, logo, text, images, audio/visual works, icons and scripts (“King Arthur Flour Content”). King Arthur Flour Content is protected by copyright, trademark, patent, trade secret and other laws, and, as between you and King Arthur Flour, King Arthur Flour owns and retains all rights in King Arthur Flour Content and the Website.
Unless we give you permission to do so, you will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying King Arthur Flour Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit King Arthur Flour Content without the prior written permission of King Arthur Flour.
King Arthur Flour also respects the intellectual property rights of others, and we prohibit users of our Website from submitting, uploading, posting or otherwise transmitting any materials that violate another person’s intellectual property rights. To report any issues or allegations of infringement, please contact us.
12. Monitoring and Enforcement; Termination
We have the right to:
Modify or terminate the Website for any reason, without notice, at any time, and without liability to you.
Force forfeiture of any username for any reason.
13. Geographic Restrictions
King Arthur Flour is based in the United States and provides its Website for use to persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
King Arthur Flour is committed to providing physical and digital access for persons with disabilities. Our Accessibility page has more information.
16. Disclaimer of Warranties and Limitation of Liability
To the fullest extent permitted by the applicable law, King Arthur Flour offers the Website “as-is” and makes no representations or warranties of any kind concerning the Website, express, implied, statutory or otherwise, including, without limitation, warranties of title, merchantability, fitness for a particular purpose, or non-infringement.
King Arthur Flour does not warrant that the functions of content contained on the Website will be uninterrupted or error-free, that defects will be corrected, or that King Arthur Flour’s servers are free of viruses or other harmful components through use or downloading material from the Website.
King Arthur Flour does not warrant or make any representations regarding use of the result of use of King Arthur Flour Content, User Contributions, or any other content on the Website in terms of accuracy, reliability, or otherwise.
Your use of the Website and its content is at your own risk. Except to the extent required by applicable law and then only to that extent, in no event will King Arthur Flour be liable to you on any legal theory for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary or other damages, including without limitation, loss of revenue or income, lost profits, pain and suffering, emotional distress, cost of substitute goods or services, or similar damages suffered or incurred by you or any third party that arise in connection with the Website (or termination thereof for any reason), even if the King Arthur Flour has been advised on the possibility of such damages.
King Arthur Flour does not endorse, approve, or verify any posted content on the Website and the King Arthur Flour shall not be responsible or liable whatsoever in any manner for any content posted on the Website (including claims of infringement relating to content posted on the Website, for your use of the Website, or for the conduct of third parties whether on the Website or relating to the Website.
FOR NEW JERSEY RESIDENTS: Notwithstanding any term herein, these Terms do not limit your rights or our obligations under any applicable statute or law, including types and amounts of recovery; nor do they excuse us from any duty to avoid causing harm by means of gross negligence, recklessness, or intentional misconduct; nor do they disclaim our duty of care to our invitees; nor do they require you to defend and indemnify us in the event that any loss is caused by our negligence.
17. Waiver and Severability
18. Effective Date & Supplemental Terms
Please contact us if you have any questions about this policy.